Who we are?
We are a family based owned business, not a franchise, partnership nor do we have external investors. We base our business on relationships with everyday people with everyday needs, no matter how simple or how complex.
Irrespective of your finance needs, we have access to over 40 Lenders and our objective is to always find the best finance option, product and service provide to meet your specific needs.
One of our philosophies is that if for some unlikely reason we are not able to assist you with your specific needs, we are able to and will refer you to someone who can.
What we offer!
We are very much a personable and customer focused credit assistance provider. What that means for you the customer is, ‘our business is YOU’. Putting your needs and objectives at the forefront and empowering you with information that assists you to make informed decisions on your financial future.
Through detailed analysis and a caring attitude, we take a personal approach to looking at YOUR big picture including your goals and financial aspirations, both now and into the future. We recognise that peoples circumstances, despite intentions, change in the future and we accommodate for this with our support and service proposition.
Ongoing support!
We not only assist in building your future, we build relationships, provide an ongoing service and support structure tailored to you and your lifestyle.
We advice you on what we believe should be reviewed, conducted or attended too, to assist you and your future, but at the end of the day, we leave the final decision to you, the customer…
Our Customers!
At Streams, we understand and value the importance of treating our customers as individuals. We appreciate that everyone is different and we will treat you with respect as we help you to reach your financial goals. We follow meaningful business principles and core values that you can relate to, resulting in our business assisting you to:-
‘Keeping Your Future Flowing”
“Our vision is to establish and maintain a successful business and branding that is perceived as and synonymous with exceptional, that which is measured by the superior quality and expertise in providing financial solutions, service and support to our customers”.
“To be recognized, respected and referred to by our customers, peers, affiliates, industry bodies and customers as the consummate professional”.
“Make a real difference to each and every one of our customers lives, assisting them to achieve their financial goals.
”Share our success by rewarding others, giving back to the community through charities and causes to encourage, educate and assist those disadvantaged or less fortunate to reach their full potential”
“Creating a lifetime of clients with clients for a lifetime”.
“To create a long term and sustainable finance solutions business that is sourced from repeat customers and referrals. A business that makes a difference, adds value to and is for the betterment of the lives for all our customers and stakeholders”.
“Acting in line with our core values of integrity, honesty, respect, compassion, efficiency and reliability, we will set the highest levels of ongoing customer service and support to be regarded as a highly preferred credit assistance provider”.
“To protect our biggest asset, the customer, ensuring their needs and objectives are of the highest priority to promote a positive lending experience for all customers”.
Darren Marsden
Director
Darren, a qualified, licenced and accredited Mortgage and Finance Advisor, is Director and owner of Streams Mortgage & Finance.
Having founded Streams in 2015, Darren’s focus has been on creating a business that is based purely around the customer, their needs and objectives. Darren strongly believes that, “We must add value to every customer, every time”.
His business model is also based on personal values that include integrity, honesty, respect, trust, efficiency, compassion and reliability.
To Darren, “The customer must come first”.